Zero Defect Consultants [ZDC]: Quality and Performance Improvement Solutions

CIO Vendor International Standards are the backbone of Indian society to improve the standard of living, ensuring the Safety and Quality of products & services, & facilitating international trade. Conformity to International Standards reassures consumers that the products and systems are safe and reliable for them and the environment. ZDC is one such organisation with certain strategic tools, formed to help companies tackle some of the most demanding challenges of modern business. Their strategic guidelines ensure the improvement in business operations and productivity of their clients, enabling them to access new markets. ZDC was formed in 2001 and started their operations with an objective to implement “Zero Defect” Management Systems. “We started the firm with the pure motive to be the leader of the quality management market through customer satisfaction by complying with the process and by developing the capability to provide services to meet the changing needs and expectations of our customers”, says Dr. Jagadish S M, Founder, Zero Defect Consultants.

ZDC in these 15+ years of existence, have been catering to various clients with their exclusive services. They meet their client’s requirements within the time limits and provide high quality, efficient and responsive business solutions. They focus more on strategic initiatives rather than tactical functions. They are into implementation of management systems, pre/post-certification training and deployment, providing quality personnel, product certifications, process improvements and HR skill development training.
They adopt tailor made approaches depending on product, technology, size, type of business and organization. With a team of well-qualified consultants having rich experience in various types of industries, they continuously strive to satisfy their customer in all aspects. Dr. Jagadish S M adds, “More than the tools and techniques we focus on engaging the employees of the organization with their goals; only after which we take up the process improvement techniques. We make our clients understand the importance of eliminating waste, achieving the required growth and at the same time make them aware of the competitive environment.”


“Zero Defect Consultants adopts customised approaches, depending on product, technology, size, type of business and organization”



Over the years, ZDC has been accelerating the importance of quality management in the industry. They have the expertise who help the organizations to manage quality based on ISO90001 IATF16949, AS9100, ISO13485, ISO27001, ISO14001, ISO 15189, ISO/IEC27001, ISO22000, ISO 20000, SA8000, ISO50001, CMMI, FIDI FIAM, etc. With such quality services, they have been able to join hands with several leading conglomerates, namely, Bosch, TVS Motors, Wipro, Reliance Industries, Steel Authority of India HAL, HMT, Bharat Dynamics Ltd., DRDO and others; giving them Simple, Sustainable and flawless management systems. Adding onto their future plans, Dr. Jagadish S M concludes, “We are further working on business consulting where we help the organizations to grow to the next level. I am also planning to author a book supporting the mission of ‘Make in India’ named ‘Manufacturing Money’, which will focus on the strategies of how to make millions in manufacturing sector. In the coming years, we are planning to increase our present revenue by three times.”